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Tarams | Tarams Careers | Tarams Hiring Drive | Jobs for Freshers in Bangalore | Support Engineer

Tarams Hiring Drive Details: About Company: Started in 2005, Tarams is a Product Engineering company bridging the gap between ideas and thriving digital ecosystems. Our expertise in Product Engineering and Data Engineering & Data Science has been instrumental in helping our diverse partners from dynamic startups to renowned enterprises in delivering effective results.
Company Name: Tarams
Company Location: Bengaluru, Karnataka, India
Job Profile: Software Engineer-Support
Relevant Exp : 0+ yrs
Total Exp: 0+ yrs
Relevant Domains/Industry: IT
Job Description
Responds to customer inquiries concerning system software and applications
Provides immediate customer assistance for emergency and URGENT fixes as defined in the service definition.
Creates temporary “work-around” for immediate customer issues where appropriate
Documents and logs all contacts and actions into database per specified guidelines
Escalates to Level 3 customer issues unresolved at Level 2 with a concise description, actions, and traces required for escalation of “bugs” and/or “request for assistance”
Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved
Scope of the role:
Excellent verbal and communication skills
Excellent analytical and troubling shooting skills
Excellent customer service skills, including the ability to deal calmly, positively, and professionally intense or elevated situations and with upset or frustrated customers
Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems
Responsible; able to manage time effectively and work efficiently, both with and without direct supervision
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