Tarams | Tarams Careers | Tarams Hiring Drive | Jobs for Freshers in Bangalore | Support Engineer

Tarams Hiring Drive Details: About Company: Started in 2005, Tarams is a Product Engineering company bridging the gap between ideas and thriving digital ecosystems. Our expertise in Product Engineering and Data Engineering & Data Science has been instrumental in helping our diverse partners from dynamic startups to renowned enterprises in delivering effective results.

Company Name: Tarams

Company Location: Bengaluru, Karnataka, India

Job Profile: Software Engineer-Support

Relevant Exp : 0+ yrs

Total Exp: 0+ yrs

Relevant Domains/Industry: IT

Job Description

• Responds to customer inquiries concerning system software and applications

• Provides immediate customer assistance for emergency and URGENT fixes as defined in the service definition.

• Creates temporary “work-around” for immediate customer issues where appropriate

• Documents and logs all contacts and actions into database per specified guidelines

• Escalates to Level 3 customer issues unresolved at Level 2 with a concise description, actions, and traces required for escalation of “bugs” and/or “request for assistance”

• Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved

Scope of the role:

• Excellent verbal and communication skills

• Excellent analytical and troubling shooting skills

• Excellent customer service skills, including the ability to deal calmly, positively, and professionally intense or elevated situations and with upset or frustrated customers

• Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems

• Responsible; able to manage time effectively and work efficiently, both with and without direct supervision

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