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Replicon Hiring Drive 2021 Details:

About Company: Replicon is a cloud-based Time Intelligence Company with Time Tracking and Expense Management Software Suite. It aims to automate Client Billing, Project Time Costing, Employee Time Tracking, Timesheets, Resource Scheduling, and Expense Tracking through different modular products.

Position: Trainee Product Support

Job Location: Bangalore, Outstation Candidates must be willing to relocate to Bangalore during joining.

Interview Location: Online

Experience Required: Freshers

Eligibility Criteria :

• Education: BSC/ BCA / Eng.

• Grad 2020 batch (CS / IT / ECE / EEE) ·

• 60 % and above throughout (X, XII, Grad)

CTC :

• INR 21,500/ Month – for the first 6 months of internship

• INR 3.3 Lac / Annum after 6 Months

Shift: Nightshift

Company URL: https://www.replicon.com

Job Description :

• Replicon is searching for self-motivated, highly engaging individuals to join our Product Support Team in our Bangalore office as an “Intern – Product Support”.

• The Intern – Product Support in Replicon is not only a Support Professional, but also a researcher, a tester, and a consultant to both customers and the Product Management Team. In this role, you will be working with customers from all over the world resolving Level 1 customer issues, escalating critical issues to Tier 2 teams, and reaching solutions that are mutually beneficial to Replicon and its customers.

• If you are right out of college or trying to take your first step to kick-start your career and to be sure you are in a supportive and nurturing environment, then take this opportunity to come to meet us for an interview.

• Key responsibilities will include providing pleasant and professional customer service and technical support to current and potential customers of Replicon’s Product Suite and related environment via Telephone, Email, and Chat.

• Applying technology in multiple ways to configure the product and helping the customers resolve all queries related to Replicon products.

• Solid understanding of the product’s advantages and limits and suggesting ways of improving the product via internal escalations.

Responsibilities:

• Ensure customer issues and queries are handled professionally and efficiently within the agreed SLA

• Works well with customers to maintain high level of customer satisfaction and develop strong relationships by being a consultant and providing right resolutions.

• Learn and stay current with product knowledge of Replicon’s software and its range of product solutions.

• Help our customers maximize their business benefits from Replicon’s solutions.

Requirements:

• Bachelor’s degree in Science/Engineering

• Knowledge of programming languages will be a plus

• Very Strong written and verbal presentation/communication skills (ESSENTIAL)

• Excellent interpersonal skills

• Inclination towards technology

• Intermediate with MS Office

Selection Process :

• Online Test

• Technical Interview

• HR Interview

Apply Before the link Expires for Replicon Drive 2021.

Apply Link- Click Here

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