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Magnitude Software Hiring Details:

About Company: Magnitude unlocks the power of enterprise applications to help customers transform data into insight and insight into action. Leading enterprises around the world use Magnitude’s software to integrate data across diverse and distributed systems, increase productivity with no-code process automation tools, and make better business decisions with self-service process analytics and business intelligence for the leading ERP platforms.

Company Name: Magnitude Software

Job Position: Software Support Engineer

Work Location: Bangalore

Experience Required: 1+ Yrs

Degree Required: BE/BTech/MCA

Job Overview: To deliver product-focused, technical support to implementers and users of Magnitude products, while minimizing any disruption that may be attributable to the product, or its use. Provide both chat and email support to new customers taking the online “CBT” training provided by Magnitude and take the lead to mentor the new team members as the team grows.

Responsibilities for Magnitude Software Hiring:

  • Provide resolutions and/or workaround advice in response to customer queries as appropriate.

  • Contribute directly, as well as secure and coordinate any additional resources required to deliver appropriate resolutions.

  • Respond positively to all customer queries.

  • Reproduce reported problems for diagnosis/further analysis, passing acknowledged product errors to the software development team for fixing, and details of the replication to the test team.

  • Assist Development and Product Verification in confirming and diagnosing escalated issues.

  • Track support calls through to closure and is prepared to justify actions taken.

  • Contribute to, and share in, the learning of the team.

  • Part of a professional, customer-facing team that works with users and administrators of Magnitude software products, product developers, testers consultants, pre-sales, and sales consultants.

  • Provide first-class customer service to external and internal users.

  • Ensure that service levels are met for each assigned incident.

  • Determine the urgency of users’ issue and potential effects it may have.

Requirements for Magnitude Software Hiring:

  • 1 to 3 years of experience working in a customer-facing environment.

  • Good Knowledge and understanding of one of the relational databases: Oracle, SQL Server, and Teradata.

  • Relational database experience, written SQL, and ability to read SQL.

  • Understanding of Web Servers such as Tomcat or Jboss.

  • Good written and verbal communication skills.

  • Good time management and problem-solving skills.

  • Strong and structured analytical skills.

  • Magnitude product/application knowledge – training will be provided.

  • Willingness to own problems and see them through to completion.

  • Able to balance between customer empathy and constraints of supporting a commercial product.

  • Involvement in on-call and/or shift work, as necessary.

  • Understanding of Business Modeling and Data Warehouse concepts will be an added advantage.

  • Desire to continually improve technical and problem resolution skills and strive for excellence.

  • Team player with an ability to work under pressure.

  • Ability to see the bigger picture, not just the issue as presented.

  • The remaining objective in all dealings with customers.

  • A positive attitude towards solving customer problems.

  • Ability to accurately prioritize tasks and accomplish them in a timely fashion.

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