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Konecranes Freshers Recruitment Details:

About Company: Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 18,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment that is free from any form of discrimination.

Company Name: Konecranes and Demag Pvt Ltd.

Job Profile: Trainee SAP Security Admin

Work Location: SP Info city, Pune, MH, India

Experience Required: 0-2 Yrs

Degree Needed: BTech/BE/BCA/BSC

Your key responsibilities:

• Exhibit Konecranes Core values and code of conduct into each action

• Understand and handle incident management and Service Request process in a supportive environment for a large number of users

• Working with SAP System, user maintenance, and authorization concepts.

• Ability to troubleshoot end user’s authorization issue and resolving as per expectation and if needed take help from peers.

• Ensure ability to work or SLA based service delivery.

• Monitoring the SAP Systems daily and IDOC of various interfaces.

• Aid in support process improvisation

• Analyze the repetitive Incidents and addressing the root causes to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those

• Develop a healthy professional customer relationship

• Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management’s expectations and guidance

• Align and realign actions based on customers’ feedbacks, inputs from management

• Prepare reports based on supervisor’s expectations

• Deliver any other tasks as per superior’s instructions and guidance

• Be flexible for on-call support based on business needs

• Knowledge of SAP Basis will be an advantage

• Assist peers, superiors, other IT staff members in day to day activities whenever appropriate

What we expect from you:

• Bachelor’s Degree or higher – B.Tech. /B.E., BCA, BSC comp

• Good technical background with some professional experience desirable.

• Be highly motivated, hardworking and possess good time management and communication skills

• Excellent written and spoken English

• Ability to work and communicate effectively with a globally distributed team

• Team player

• Customer service attitude.

• SAP Certifications in their specialization area is not a must but will be an advantage

• Awareness about ISO 14001, 45001 requirements

Competencies and Skills Required:

• 0-2 years of experience in the IT industry working in global support or business process monitoring environment.

• Exposure to SAP security or SAP IDOC monitoring is highly desired.

• Basic understanding of Computers and IT Systems with some exposure to SAP systems.

• Knowledge of SAP IDOC monitoring will be a big plus

• SAP Basis monitoring tasks will be an added advantage

• Knowledge about ITIL and ITSM tool(s) is preferred

• English Communication skills – Verbal, Written

• Team player

• Customer service attitude

• Customer-oriented approach to ensure SAP end-user satisfaction.

• Willing to work in shifts when necessary.

• Excellent communication skills as the job require daily interactions with colleagues based in different countries/locations.

• Reporting capabilities

• Analytical and problem-solving techniques would help in improvising the process.

• Exposure to Power Apps / RPA tools would be an advantage

Apply before the link Expires for Konecranes Freshers Recruitment.

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