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IBM India Freshers Recruitment
About IBM: IBM India Private Limited is the Indian subsidiary of IBM. It has facilities in Ahmedabad, Bengaluru, Bhubaneshwar, Chennai, Coimbatore, Delhi, Gurgaon, Hyderabad, Kolkata, Mumbai, Noida, Pune, Thiruvananthapuram, and Visakhapatnam.
Company Name: IBM India
Job Profile: Technical Support Associate
Work Location: Bangalore
Exp Needed: Freshers
Degree Needed: Any Degree
Introduction A Technical Support Representative at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation for quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with a technical issue, you’ll love your career at IBM.
Your Role and Responsibilities As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution
Providing direct technical assistance to customers via phone, email, and chat.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever.
We wish you great success in your career and encourage you to bring your best self to work with IBM.
Required Technical and Professional Expertise
Minimum 0-2 years of experience in the IT Industry
Proficient to ensure customer issues are resolved in the most timely and effective manner possible
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently to achieve effective and efficient results
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts
Experience in user-level familiarity with at least one e-mail client – Outlook, Notes, etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find an opportunity and implement process improvements
Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Expertise
Ability to work well in a fast-paced environment
Awareness of basic networking concepts and technologies.
Ability to meet a set of defined account agent productivity measurement
Willingness to work in shifts as needed
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
An ambitious individual who can work under their own direction towards agreed targets/goals and with a creative approach to work
The intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Apply Before the link Expires For IBM India Freshers Recruitment.
Apply Link- Click here