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Genpact Freshers Recruitment Details:

About Genpact: With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us

Company Name: Genpact

Job Profile: Process Associate – Customer Service-

Job ID: HIG005645

Work Location: Hyderabad, India

Experience Required: Any Commerce Graduate


Job Responsibilities

  • Address all end-user queries as per the process and policies defined in the workflow

  • Comprehend user sentiment, leverage emotional intelligence and drive issue resolution, and support satisfaction

  • Analyze, Improvise, Adapt and Deliver with accuracy, dedication, and consistency

  • Identify issue trends and report them to the Subject Matter Experts and Front-line Managers

  • Be a great teammate, work with your peers to help your team perform better!

Qualifications we seek in you

Minimum qualifications

  • Commerce Graduate

  • Freshers are eligible

  • Excellent Communication Skills (verbal and written)

  • Typing skills of 32 words per minute with 90% accuracy

  • AMCAT: English – 390, Quants Ability – 285, Logical Ability – 315

  • Ops Line Evaluation will be on comprehension, clarity, confidence, bilingual proficiency, objection handling, technical capability, and stability

Preferred qualifications

  • Technical Expertise – mobile OS interfaces, connectivity, app-level knowledge, and familiarity with Android and iOS

  • Customer Service background will be an added value

  • Incessant Curiosity – question the status quo, find ways to make things better, probing and analytical ability

  • Must be willing to work in a 24/7 environment.

Apply Before the link Expires for Genpact Freshers Recruitment.

Apply Link- Click Here

Also, Check Other Fresher Jobs here

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