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EPAY Systems | EPAY Systems Drive | Jobs in Greater Noida | IT Jobs in Noida | Jobs in Noida



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About the Company: EPAY Systems provides a seamless, cloud-based human capital management platform offering applicant tracking and recruiting, human resource management, benefits administration, time and attendance, and payroll and tax administration. Our full suite of human capital management solutions helps companies with hourly workforce recruit, staff, manage and pay their employees. To learn more, please visit www.EPAYsystems.com. American EPAY Services Pvt. Ltd., a growing SaaS provider of human capital management solutions, is seeking smart energetic Data Analysts with a strong customer service aptitude to work at our Noida office. This is an exciting and unique opportunity for an application support professional to join a highly entrepreneurial, collaborative organization that is looking to become a leader in the Human Capital Management (HCM) space.


Website: https://www.epaysystems.com/


Job Location: Noida

Desired Experience: 0-3 Years

Course Specialization: B.E./B.Tech./B.Sc/BCA

Target Batch Passout: 2017-2020

Probation Period: 6 Months. You will be informed within 6 months if you are offered a full-time role.

Salary: – INR 3.25 LPA – INR 4.5 LPA

Tentative date of joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.


Job Description for EPAY Systems Drive: – Troubleshoot system cases at Level 1 support. Interact with customers to understand issues in accordance with EPAY’s HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction. – Adjust customers’ system setup according to new customer requirements or plan changes. – Adhere to the SOPs and set protocols driving the department’s matrices and maintain the contractual service level agreements for EPAY customers. – Ensure excellent incident management skills while documenting all customers’ transactions in our CRM application (Salesforce). – Identify and analyze specific workforce trends for our customers and suggests best practices from a compliance standpoint.


Requirements for EPAY Systems Hiring Drive: – 1-3 years technical/customer support in HRIS systems, including time and attendance – Should have prior experience handling US, Canada, and UK based customers – Strong customer-facing skills, including verbal and written communication – Ability to work under pressure while resolving critical issues and communicating action plans to the customer as required – Bachelor of Science or Bachelor of Arts degree from an accredited four-year institution – As a high-growth, pre-IPO Company, EPAY Systems offers a competitive salary and career growth potential in addition to: – Challenging, fun, and rewarding work environment – Performance bonuses – Major medical, accidental, and Life insurance – Business casual dress attire – Free gourmet coffee, tea in the break room – Breakfast lunch café and restaurant located on-premise – Conveniently located

Interview Process for EPAY Systems Drive: – Face To Face Round


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