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BT Group | Bt Group Freshers Recruitment as Trainee | BT Group careers | Jobs in Gurgaon | freshers



BT Group Freshers Recruitment

About BT: BT has a key role in British society, fostering change, and leading technology innovation. From delivering the Olympics to supporting the emergency services, to investing more in research than any other UK technology company, we take pride in everything we do – and in the people who work here. We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple, and Brilliant our goal is to help customers, communities, and businesses overcome barriers and release their potential.


Company Name: BT Group

Job Position: Trainee Business Service Support Advisor

Job Location: Gurugram

Exp Needed: Freshers

Degree Needed: Any Degree


About this role

  • The role involves captures, categorize, process, track, and report on customer requests around order fulfillment and Jeopardy management.

  • A proactive approach to managing, monitoring service requests, and escalating where necessary

You’ll have the following responsibilities for BT Group Freshers Recruitment

· Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs. · Ownership of / Accountability for Proposal development end-to-end and order management. · Responsible for workflow activities of all Requests and order inquiries to completion. · Confirm appropriate actions assigned to the service request and doing a regular follow-up in case of no response · Perform Order request tool updates throughout the lifecycle of the order · Raising and tracking of purchase orders related to service requests · Order placement for Customer‐approved service requests · Order management through to delivery at staging/site · Supports and participates in process improvement opportunities. · Quality closure on the request as per defined checklist · When dealing with customers aspire to deliver an excellent customer experience · To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process · Adhere to relevant shift patterns and break schedules · Take responsibility for personal development and drive their own performance


You’ll have the following skills & experience

  • Provide Experience in customer service in a Call Centre environment

  • Good cross-cultural awareness to be able to effectively communicate with UK customers

  • Exposure in Order management with the ability to recognize the customers’ needs

  • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)

  • PC literate with good system navigation skills

  • Good Data input skills

  • Good Problem solving

  • Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders

  • Logical reasoning skill

  • Competence in Windows-based tools (Outlook/Word/Excel/Access)

  • Graduate in any stream

Apply Before the link Expires for BT Group Freshers Recruitment.

Apply Link- Click here


Also, Check Other Fresher Jobs here

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