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Accenture Recruitment 2021 Details:

About Company: In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data, and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

Job Profile: Associate IT Help Desk

Degree Required: B.E/B.Tech

Experience Required: 1-3 Years

Work Location: Bangalore

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers' queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.

• You will be working as a part of the IT Help desk team assisting in application related technical issues. You will be responding to the incidents/issues reported by Customers predominantly through Voice Interaction and through email, web tickets & remote support.

• This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software, and infrastructure and in troubleshooting technical problems.

What are we looking for?

We are looking for individuals who have the following skillset:

• Adaptable and flexible

• Ability to establish a strong client relationship

• Agility for quick learning

• Ability to work well in a team

• Ability to handle disputes

It would be a value add if you are proficient in:

• Customer service – Inbound

• Customer service – Outbound

• Customer Service Technology Support

Roles and Responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.

• Your expected interactions are within your team and direct supervisor

• You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work

• You will need to be well versed with basic statistics and terms involved in the day to day business and use them while discussing with stakeholders

• You will be required to help in the overall team’s workload by managing your deliverables and help the team when required

• You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Apply Before the link Expires for Accenture Recruitment 2021.

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